COVID-19 Pandemic PLEASE DO NOT ENTER OUR PRACTICE: – If you have a fever, cold or flu symptoms please CALL AHEAD and advise our reception staff so appropriate arrangements can be made. -if you are suffering from flu like symptoms such as fever, fatigue, sore throat, coughing or shortness of breath – If you have been asked to self-isolate – been in contact with a confirmed case of COVID19 – been in a COVID Hot Spot In order to assist with this, we are offering telephone & telehealth consultations. Your doctor will call you at the time of your consultation on the number you have provided or will organise telehealth details. South Mudgee Surgery does not provide COVID19 testing or clearances for work. Mudgee Respiratory Clinic located at Mudgee Rugby Hall, Jubilee Oval, Denison St, Mudgee Please phone 0417 072 652 if you have COVID19 symptoms and require to see a doctor. If you are concerned that you have contracted COVID-19 please call the Hotlines in place for this virus. Coronavirus Health Information Line 1800 020 080 Healthdirect Hotline 1800 022 222 Please dial 000 or go to the nearest hospital emergency department (6371 6700) if you have chest pains, uncontrolled bleeding, poisoning, constant vomiting, serious breathing problems, or anything else you deem as life threatening.  

AN ACCREDITED TEACHING PRACTICE

Dr Alex GHANEM MB BS (Hons), FRACGP, Dip Paeds, DRACOG, MMed(Skin Cancer) Skin medicine and general family medicine. Dr Gary MOORE MB BS, Dip OHS, Dip Paeds General family medicine. Dr Peter HAWKINS BM BS, FRACGP, BN. General family medicine. Dr Alison SIEVERT MB BS., FRACGP. General family medicine. Dr Robyn CHASE MB BS (Hons), FRACGP, Dip Paeds. General family medicine. Dr Tim Jones   MB BS, FRACGP, Dip DCH.   General Family Medicine Dr Rebecca Devitt  MB BS

CLINICAL SUPPORT STAFF

Helen Dickinson, Registered Nurse Susan Bourke,  Registered Nurse Tamara Gilbert,  Registered Nurse; Chronic Care Nurse Andrea Honeysett, Registered Nurse

OFFICE HOURS

Monday to Friday     8.30 am – 6 pm Saturday                   From 9 am

APPOINTMENTS

Appointments are necessary. Please phone 6372 4355 from 8.30 am Monday-Saturday. Due to COVID-19 triage system, online bookings are unavailable at present. Our nurses are also available daily by appointment (except on Saturday).

LONGER CONSULTATIONS

If you need longer than a 15-minute consultation, please advise the staff when making the appointment.

PHONE CALLS

If you wish to speak to your doctor by phone, the staff will arrange for the doctor to return your call at the end of the consulting session.

RECALLS & REMINDERS

This surgery has an effective recall and reminder system by which we contact you to return to the practice to receive results or follow up treatment.  Patients wishing to receive results, may phone after 10.30am. Staff will arrange for the doctor to return your call.

HOUSE CALLS

The doctors prefer to treat you at their rooms, but house visits are possible if you live within the town boundary and are too sick to come to the surgery. Please phone for advice.

EMERGENCY AFTER-HOURS

If you phone between 6pm and 8.30am you will be given information on how the duty doctor can be contacted. In an emergency, please dial 000 or present to Mudgee District Hospital in Meares Street, or phone them on 6378 6222.

PROCEDURES

An extra charge may be incurred for procedures eg cryotherapy, ECG, ear syringing, pap smears, wound care, biopsy, fracture management etc, and for complicated consultations.

PRACTICE POLICIES

Your medical record is a confidential document. Practice policy is to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.  Full Privacy Principles available on request. Smoking is strictly prohibited.

FEES

Please pay at the time of consultation by EFTPOS. Each doctors fees may be determined by phoning our reception staff. A list of fees are available at the front reception. Please bring your Medicare card, Pension and Health Care Card with you to the surgery. Veterans Affairs cardholders are bulk-billed. Individual doctors may elect to bulk-bill at their discretion. Please discuss any financial difficulties with your doctor.

SUGGESTIONS

Suggestions are welcome. There is a special box at the front desk for these. Your feedback is important to us, and our practice manager is always available to speak to you.  If you wish to put your views or complaint in writing, this can be forwarded to practicemanager@southmudgeesurgery.com.au or posted to Locked Bag 2001, MUDGEE  NSW  2850 HEALTH CARE COMPLAINTS COMMISSION: 1800 043 159 or email hccc@hccc.nsw.gov.au

 

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