AN ACCREDITED TEACHING PRACTICE

Dr Alex GHANEM MB BS (Hons), FRACGP, Dip Paeds, DRACOG Paediatrics and general family medicine. Dr Gary MOORE MB BS, Dip OHS, Dip Paeds General family medicine. Dr Peter HAWKINS BM BS, FRACGP, BN. General family medicine. Dr Alison SIEVERT MB BS., FRACGP. General family medicine. Dr Robyn CHASE MB BS (Hons), FRACGP, Dip Paeds. General family medicine.

CLINICAL SUPPORT STAFF

Joanne Lavelle, Registered Nurse Helen Dickinson, Registered Nurse Anthea Suttor, Registered Nurse Andrea Honeysett, Registered Nurse Lesley Wilcox, Registered Nurse/ Diabetes Educator Penny Small, Dietician(specialising in Prevention/ treatment of Obesity).

OFFICE HOURS

Monday to Friday     8.30 am – 6 pm Saturday                   From 9 am

APPOINTMENTS

Appointments are necessary. Please phone 6372 4355 from 8.30 am Monday-Saturday or you can also book online. Our nurses are also available daily by appointment (except on Saturday).

LONGER CONSULTATIONS

If you need longer than a 15-minute consultation, please advise the staff when making the appointment.

PHONE CALLS

If you wish to speak to your doctor by phone, the staff will arrange for the doctor to return your call at the end of the consulting session.

RECALLS & REMINDERS

This surgery has an effective recall and reminder system by which we contact you to return to the practice to receive results or follow up treatment.  Patients wishing to receive results, may phone after 10.30am. Staff will arrange for the doctor to return your call.

HOUSE CALLS

The doctors prefer to treat you at their rooms, but house visits are possible if you live within the town boundary and are too sick to come to the surgery. Please phone for advice.

EMERGENCY AFTER-HOURS

If you phone between 6pm and 8.30am you will be given information on how the duty doctor can be contacted. In an emergency, please dial 000 or present to Mudgee District Hospital in Meares Street, or phone them on 6378 6222.

PROCEDURES

An extra charge may be incurred for procedures eg cryotherapy, ECG, ear syringing, pap smears, wound care, biopsy, fracture management etc, and for complicated consultations.

PRACTICE POLICIES

Your medical record is a confidential document. Practice policy is to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.  Full Privacy Principles available on request. Smoking is strictly prohibited.

FEES

Please pay at the time of consultation by cash, cheque or EFTPOS. Each doctors fees may be determined by phoning our reception staff. A list of fees are available at the front reception. Please bring your Medicare card, Pension and Health Care Card with you to the surgery. Veterans Affairs cardholders are bulk-billed. Individual doctors may elect to bulk-bill at their discretion. Please discuss any financial difficulties with your doctor.

SUGGESTIONS

Suggestions are welcome. There is a special box at the front desk for these. HEALTH CARE COMPLAINTS COMMISSION: 1800 043 159

 

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